At Stainex (referred to as “we,” “us,” or “our”), your privacy is a priority. This policy outlines how we handle personal information on our website https://www.stainex.com.au and within our services, in compliance with the Australian Privacy Principles under the Privacy Act 1988. 

1. Collecting Your Information

We collect personal information directly from you where possible, such as when you: 

• Register or place an order 

• Subscribe to updates or promotions 

• Contact us for customer support 

The information we collect may include: 

• Contact Details: Name, email, phone, and postal address 

• Account Information: Any credentials used on our site (such as a username) 

• Technical Data: IP address, browser type, and usage details to improve website functionality 
  
  

2. How We Use Your Information

The data we collect is primarily used to: 

• Fulfill Services and Orders: Process orders, confirm deliveries, and manage accounts 

• Customer Support and Communications: Respond to inquiries, update you on our services, and provide you with relevant information 

• Site Improvements and Analytics: Enhance our website, understand usage trends, and personalise your experience 

• Legal Compliance: Comply with any applicable laws and regulations 
  
  

3. Sharing and Disclosing Information

We respect your privacy and do not sell, rent, or trade your information. However, we may share information: 

• With Third-Party Service Providers: We may work with third-party companies for payment processing, website maintenance, and analytics who are subject to privacy obligations 

• Legal Requirements: To comply with Australian law or to respond to legal requests
   

4. Your Rights and Choices

As an individual under Australian law, you have rights regarding your personal information. You may: 

• Access: Request access to the personal information we hold about you 

• Correction: Update or correct inaccuracies 

• Deletion: Request removal of personal information where appropriate and in line with legal obligations 

• Opt-Out: Withdraw your consent for promotional communications at any time by clicking “unsubscribe” or contacting us.
  
  

5. Cookies and Tracking

Our website may use cookies to improve your online experience and track activity for analytics. You can adjust your browser settings to reject cookies, though this may limit certain functionalities on our site. 

6. Security of Your Information

We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, or loss, and from unauthorised access or disclosure. 

7. Links to Other Sites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies. 

8. Updates to This Policy

This policy may be updated periodically. We’ll notify you of any changes by posting the new policy here with a revised date at the top.